Shopping FAQs

How do I order & pay? 🛒💳

  • When pre-orders open (usually for 1 week), add your favorites to your cart.
  • Choose “Pay Later” options (best for local customers) or credit card (if FPS/PayMe isn’t an option for you).
  • We only charge you after the pre-order closes and we confirm your order. If we can’t fulfil your order, any pre-approved payments will be voided & refunded.
  • Once you receive our confirmation email, settle payment within 48 hours via the provided link and keep proof of transaction.
  • Stay updated by checking your account order status—we’ll update it promptly!

Can I change my order after submitting? 🔄

Yes, but act fast! DM us via WhatsApp (link in our IG bio: @even0coffee) before the pre-order deadline. After that, changes may not be possible—thanks for understanding!

How does shipping work for stock + pre-order items? 📦

To keep shipping free & simple, we only ship when all items in your order are ready.

👉 If you want stock items ASAP, please place a separate order.

How do I pick up my order? 📍

We offer two pick-up options:

✅ CoffeerAlex (Causeway Bay) – Available bi-weekly on Saturday nights (pre-arrange 2 days in advance).

✅ even0 Workshop (Tsuen Wan) – Flexible time, but booking required.

💡 Tip: We offer free local courier for HK$400+ orders —super convenient! 🚀

Can I order “rested” beans? ☕

Yes! Some roasters (e.g., Prodigal, US) offer rested beans from previous batches for those who want to make great coffee asap.

  • If you see these on the roaster’s website, DM us the roast date, size & quantity, and we’ll do our best to get them for you.
  • If your preferred roast date sells out, we’ll automatically switch to the next available batch.

What’s your refund policy? 🔄💰

  • Orders are non-refundable unless we can’t fulfil them.
  • Pre-order arrival dates depend on multiple parties. We always work hard to deliver ASAP!
  • Prices in HKD may fluctuate slightly due to currency conversion (+/- HK$1~5), but final checkout prices are fixed.
  • We always match or beat official prices. If something seems off, DM us—it could be a typo, and we’d love to fix it!

💬 Still have questions? DM us anytime! We’re here to make your shopping smooth & fun. 😊