How to Pre-Order Coffees?
Why offer pre-orders only?
To ensure freshness and avoid over stocking, most of the products on our shelf are order on demand. However, as we do keep a low level of stock on hot items for serving at bar and taste kits, it is still possible to get limited amount of some items shipped right away. For very limited stocks, please contact us via Instagram/Whatsapp messages (IGN: even0coffee).
Why can I only pre-order from a sole vendor per order within a certain period?
In order to maintain a same retail price as our vendors (yes! NO markups!!), and most importantly to ensure the freshness of the product, we strategically place orders and have them shipped directly from our vendors. This way can keep our administrative and logistic cost low enough to keep the business running, while the items will always be on our customers’ hand at their quickest.
Do you welcome wholesale orders?
Yes, we welcome business customers and we are also handling products for local coffee shop and individual freelancers behind the bar. For collaboration enquiry, please contact us via Instagram/Whatsapp messages (IGN: even0coffee).
When will I be charged?
Payment is required after we confirm your order (i.e. order status changes to fulfilment). That means we have secured your order with the vendor.
Will I get updates of my order?
Notice e-mails will be sent once your order has been dispatched and ready for pick-up. Tracking number will be provided if courier delivery is selected. Therefore, a valid e-mail is essential if you would like to receive updates of your order.
Can I choose the roast dates (e.g. rested batch)?
We currently only offer the next nearest roasted batches after our scheduled deadlines. While our vendors may offer rested batch, we may offer this option in the near future if more requests received. Drop a comment in our IG post and let us know if you are interested! :-)
Will the coffee beans “expire”?
Flavours of the beans are best after 2-3 weeks from roasted date mostly depending on roasting level, storage and surrounded environment. And the flavours will likely start to fade after another 2-3 weeks (e.g. aroma, flavours get lighter and aftertaste gets shorter etc.). However, it is difficult to consider aged roast beans expired when it is less enjoyable. For details, you are welcome to drop us a message for further sharing. ;-)
What are the ordering terms & conditions?
For legal purpose, please refer to our official T&C here.
In short:
- Unless we cannot provide the ordered items, otherwise placed orders are nonrefundable.
- Actual available date of the pre-ordered items relies on the efforts of different parties along the supply chain. We always – and continue – to do our best to get the best items on the hand of our customers.
- Prices listed on our shelf are converted to HKD using the currency rate at the moment of shelving; therefore, it can be slightly different (+/- 1 to 2 HKD?) than the vendor’s official page sometimes. Please always refer to the price at checkout.
Pre-order steps:
- Go to our online shop (https://even0coffee.com/).
- Items currently open for pre-order will always be listed under the “Weekly Features” collection.
- Add items to your shopping cart.
- Delivery option: Store pick-up is free of charge (and we would love to have your visit to the shop we are serving at!). Local courier delivery is also available at rates by weight. (Important: To avoid delays, please enter a valid mobile number if you selected courier service.)
- Payment option: Unless FPS/PayMe transfer is not available at your convenience, we highly recommend you select either of these payment option so that we can better assist you in event of updating your order later on.
If you still have any questions before ordering, feel free to contact us via Instagram/Whatsapp messages (IGN: even0coffee).
Happy brewing! - Cheers, even0 Coffee
(Chinese version of this page will be available shortly...)